@Trupti Krishnam
did you add log and see what came in that scratchpad variable?
is the section name correct? underscore etc
how are you testing?
1) you should test 1 Demand submitted by record producer Mac Systems
2) another submission of Demand by some other record producer
function onLoad() {
// give correct section name
alert('value->' + g_scratchpad.isValid);
if (g_scratchpad.isValid == 'true')
g_form.setSectionDisply('self_serve_variables', true);
else
g_form.setSectionDisply('self_serve_variables', false);
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
