Is anyone using Agile Boards and what will you be replacing it with once Agile Development 2.0 goes?

[aislingo]

Is anyone using Agile Boards and what will you be replacing it with once Agile Development 2.0 goes?

[Yogesh11bhatt]

Hey aislingo,

We're navigating this transition right now. With Agile Development 2.0 officially on the deprecation path (starting with the Australia release), ServiceNow's recommended replacement is Collaborative Work Management (CWM) for team-level execution. If your organization handles scaled agile (like SAFe or multiple Agile Release Trains), you'll want to look at Enterprise Agile Planning (EAP) alongside it.

For my own development team of five, we are actively shifting our day-to-day sprint tracking and backlog management over to CWM. It replaces the legacy Agile Boards with its own dedicated Board, Sprint Planning, and Kanban views.

A few architectural and governance tips as you map out your replacement strategy:

• Start with a Clean Cutover: CWM uses entirely different sprint tables than Agile 2.0. Instead of trying to migrate historical sprint data, the safest play is to keep Agile 2.0 read-only for historical reference and start a brand-new sprint in CWM.

• Recreating Views & Customizations: If you've customized your rm_story or scrum task forms, you'll need to recreate those in the new CWM views. To maintain a clean upgrade path, I always enforce strict governance—like using our DOTS- prefix for custom configurations and keeping Out-of-the-Box records deactivated rather than deleted. I highly recommend applying that same discipline here so your new CWM workspace doesn't become technical debt.

• Connected Work: You don't have to rip the band-aid off all at once. CWM has a "Connected Work" feature that lets you surface existing, active Agile 2.0 stories in the new interface while you transition.

Just double-check your current licensing, as CWM is either a standalone license or included under the SPM (Strategic Portfolio Management) umbrella.

Hope this helps make the migration a bit smoother! Please mark as helpful.

• Yogesh

[anguspalmer]

I came here looking for an answer regarding the free Agile Teams module. This is enabled to support work on the ServiceNow instance. I found the answer after talking to ServiceNow and reading some other articles. So, posting it here for others.

As per KB2752774 with the Australia release Agile Development 2.0 and its related applications and plugins will be deprecated, this includes Agile Teams.

While CWM is the recommended replacement for Agile Boards it is not free. You can purchase CWM directly or it is bundled in SPM.

If you are using Agile Teams, you have the option of continuing to use Agile Boards but it will no longer receive updates and once support lapses it will be considered a customisation. Considering that Agile Boards haven't had an update in a long time this probably won't be a shock to many.

There is certainly a lot to be excited about CWM. The UI is improved over Agile Boards and it has AI powered capabilities in the form of Now Assist. But be aware that Sprint Burndown charts have yet to make the transition. Expect them later this year.

So, there is a compelling reason to switch, albeit at a cost. Further information on CWM can be found here, Team-level agile planning in CWM - ServiceNow Community

[phil_bool_unifi]

It's also worth pointing out that there's a dedicated CWM license available that's cheaper than full SPM, and could be used to just do the Agile Development work in CWM.  This wouldn't include access to the Enterprise Agile Planning service, but if you just have a small agile function of one or two dev teams, it may be a perfectly adequate solution.

[Sunil B N]

Hi All & @aislingo ,
Please note that this is on our priority roadmap. We will soon have dashboards within CWM itself in H2 2026.
We will share particular dates as soon as its cemented.
Best Regards,
Sunil B N