Multirow Variable Set values are not showing in service portal after submitting the record producer

Community Alums
Not applicable

Hi,

 

Currently we are in Utah version. I have a record producer which has variables and  MRVS with 5 variables in it. Once the record producer gets submitted, the task record gets created in table with all the variable values including MRVS values but in service portal page the MRVS value is not showing. It's giving the below message,

 

There are no variables associated

 

I have verified UI policy and client scripts and sp-variable-editor widget. I couldn't see any issues.

 

could someone help me to resolve this issue?

 

Thanks,

1 ACCEPTED SOLUTION

Community Alums
Not applicable

MRVS wont work for non task based records. We need to customize the sp-variable widget.

 

Regards,

Suresh

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6 REPLIES 6

Sai Kumar B
Mega Sage
Mega Sage

@Community Alums 

This happens if variable editor is not associated to the target table, You can refer to the following articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538779

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715845

Community Alums
Not applicable

Thanks Sai,

 

Added variable editor it showing the MRVS in form  but it not displaying submitted/filled variable values It showing "no record to display"

 

Thanks,

Community Alums
Not applicable