Project OTD (On time Delivery) Metric Computation
How to compute project OTD (on time delivery)? What dates (OOB available in Project) to use to calculate OTD?
Forum Posts
Resolved! Is it possible to change the formatting on the program status report print?
Hi, I was wondering if anyone knows if it's possible to edit the way the printing of the Program Status Report is formatted? The issue we are having is that the status report is poorly formatted in the print preview - text and tables are cut across p...
Difference in completion percentage
Hi for all, In the porfolio workspace, I can see several projects with 0%, but if I open the project they have a higher %. several projects do not reflect the same status.Best regardsAlex
Hours (Planned vs Actual) Widget doesn't show hours for M01 and M02 2024
Hey everyone, i have a problem with a widget (Planned vs Actual Hours) in the planning console or projects.Since we have actual and allocated hours, the actual hours for M01 and M02 2024 are 0. How can I show the actual hours in the widget? And why i...
How can the phase be updated/changed on an existing task?
I accidentally created a task within my Design phase but now want to move it to the Develop phase.
Strategic Planning Workspace - How to setup a view where I can select all project
Hi Community, recently I am working with the Strategic Portfolio Workspace. I would like to create a lens, where I can select projects in the beginning in order to assign them to a portfolio plan. In the screenshot you can just select the portfolios,...
Resolved! Project Workspace 'Closed Complete' colour displays as green yet says blue?
In Project Workspace, the 'Closed Complete' status is blue and says "blue" yet the colour it displays is actually green. Green is the status that is in place for 'Work in Progress' so is confusing users with two states having the same visual colour. ...
Custom Widget
I want to create a custom widget which will list active users from sys_user table and each record in the list should have a check box to select the record. I should be able to select multiple users at a time and add the selected users to List collect...
Can dependencies in SPM be mapped to dependencies in Jira?
We are brand new to SPM. We are integrating our existing Jira system with Agile Dev 2.0, which we will then integrate with SPM. My question is around dependency mapping. If an epic is marked as a dependency on another epic in SPM, will that dependenc...
Which Setting allows the user to view knowledge articles without logging in?
Can anyone please confirm which option suites the above question. Options for above question are A)ESS Role B)Public Setting C)View All Setting D)View All Role
Resolved! Timesheet Submission against Projects
Dear All, My customer is looking for building the below functionality in ServiceNow 1. Online ServiceNow timesheet Submission and Expense Submission2. Portal based Easy User interface with assigned Projects for monthly timesheet submission (PM, RM,PO...
Resolved! How to modify the content of story card in Sprint board?
I would like to know how we can customize the content of the story card showing up in the sprint board created from with Agile Development 2.0 application.I found where to do it for the Incident and VTB Task with Visual Task Board (System Ui > Views ...
Handling Stale/Orphaned References in PPM Module
In the ServiceNow PPM module, when a portfolio is referenced by a project and program, deleting these references can leave behind stale or orphaned records. What is the best practice to handle this? Should we prevent the deletion of parent records li...
Resolved! Create Interactive filter for Project Manager on Time Card Report
Hello, We need to create an interactive filter to filter the Time Card report based on Project Manager. I have created an interactive filter on sys_user table and tried to dot walk through Top Task field on Time card but it is not displaying Project ...
Enabling email client for Demand and Project
Since email client is not enabled by default OOTB for Demand and Project, I'm hoping the ServiceNow Community brain trust might be willing to share any information as to why this is the case, what is the reasoning behind this and also what are the po...