Multirow Variable Set values are not showing in service portal after submitting the record producer

[Community Alums]

Hi,

Currently we are in Utah version. I have a record producer which has variables and  MRVS with 5 variables in it. Once the record producer gets submitted, the task record gets created in table with all the variable values including MRVS values but in service portal page the MRVS value is not showing. It's giving the below message,

There are no variables associated

I have verified UI policy and client scripts and sp-variable-editor widget. I couldn't see any issues.

could someone help me to resolve this issue?

Thanks,

[manjusha_]

@Community Alums 

Check Have you made fields as mandatory or read only on both variable form using mandatory or read only check box and  using ui policy or client script ,this might cause unexpected behaviour 

Thanks,

Manjusha Bangale

[Community Alums · Accepted solution]

MRVS wont work for non task based records. We need to customize the sp-variable widget.

Regards,

Suresh