New Project Workspace - Unexpected Behavior of some Business Rules

[iekosmadakis]

Has anyone noticed that the business rules don't behave as expected in the new Project Workspace?

For example all rules that contain the command "current.setAbortAction(true)" cause problems since script include "ProjectWorkspaceSaveApi" throws an error when saving the changes.

Is that why - by default - they are set to not run here by default?

Btw I followed this knowledge article to enable their firing: Businsss rule is not triggered in Project workspace - Support and Troubleshooting (servicenow.com)

[Maik Skoddow · Accepted solution]

Hi @iekosmadakis 

sounds like ServiceNow has released a buggy implementation. In that case your only chance is to raise a support ticket.

Maik

[Namita Mishra]

Hi @iekosmadakis ,

There could be some instance specific issue, would recommend to raise a support ticket. I am sure support team will do the root cause analysis and share the response.

Thanks,

Namita Mishra

[iekosmadakis]

Hi @Namita Mishra !
Thank you for your response.  I have tested it with multiple instances and different SN versions. The problem is with the OOTB scripts of the Project Workspace application.

[Maik Skoddow]

Yes, exactly what I was thinking!
😉