Notification: How to Add Dynamic Link of Employee Service Portal in Notification

[ReshmaNarale]

Hi Team,

I have requirement to add Employee Service Portal Link Dynamically in Email Notification.

Please help me to fulfill this requirement.

Thank You!

[TejasSN_LogicX]

@ReshmaNarale ,

could you please explain your requirement in more detail? 

[ReshmaNarale]

Hi @TejasSN_LogicX 

Example Scenario:

When sending a reply on a closed case, the response should inform the user that the case is closed and instruct them to raise a new ticket via the Employee Service Portal. The reply should include a link to the appropriate Employee Service Portal based on the environment in which the notification is triggered.

for example:

• If the notification is triggered in the Dev environment, the link should redirect to the Dev Employee Service Portal.

• If triggered in Test, it should point to the Test Employee Service Portal.

• If in Prod, then the link should redirect to the Production Employee Service Portal.

[ReshmaNarale]

Hi @TejasSN_LogicX 

Example Scenario:

When sending a reply on a closed case, the response should inform the user that the case is closed and instruct them to raise a new ticket via the Employee Service Portal. The reply should include a link to the appropriate Employee Service Portal based on the environment in which the notification is triggered.

for example:

• If the notification is triggered in the Dev environment, the link should redirect to the Dev Employee Service Portal.

• If triggered in Test, it should redirect to the Test Employee Service Portal.

• If in Prod, then the link should redirect to the Production Employee Service Portal.
  For more understanding, I have added email body as below: 

  Hello ${internal_user},

  Thank you for your reply to the case: ${number}. This case was closed on ${closed_at} and therefore, we cannot respond to your reply.

  In order to be able to assist you with your request, please create a case on Employee Service Portal Employee Service Portal.
  
  In Employee Service Portal, I want to store dynamic link of ESP of Dev/Test/Prod