So I have enabled this configuration and set the setting to 1 min. In Browser A, I logged i as Agent and set myself available in SOW. In Browser B, I logged in as end-user and connected to live agent. Then i went offline in Browser B. In Browser A, I sent few messages and waited few minutes. I didn't see any email in the logs.
Can someone help how it works? Am I not testing correctly? Which notification, event, scheduled job controls this in the backend. There's only one doc but it doesn't explain the backend. https://www.servicenow.com/docs/r/conversational-interfaces/agent-chat/ac-missed-activity-emails.htm...
