'On Hold' or 'Deferred' states for Project?

natashahunter
Mega Expert

Curious to know if anyone is using 'On Hold' or 'Deferred' states for Project.

If so, what OOTB states are you mapping those to? We had those states in place, but with one of the upgrades (I believe London) - selecting one of those states now results in an error because it considers those states custom and to continue using those values, I believe the fix is it must be mapped to a numerical value for one of the existing OOTB existing states. I hope this makes sense...please let me know if any additional info needed and what is working for you respective to On Hold/Deferred! THANK YOU!

12 REPLIES 12

Namita Mishra
ServiceNow Employee
ServiceNow Employee
Hi Natasha, I am gathering the On-Hold use cases. In this regard, I would like to schedule a call with you. Let me know if you are open for a discussion. Thanks, Namita Mishra

Sorry for late reply - yes, happy to discuss anytime!

Namita, my organization also very much wants to use On Hold states.  Can you tell me if this is in the roadmap?  We'd rather not create a custom state if we don't have to....

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Lisa,

This is in the roadmap. Can you please drop me a note and I will share the future plans with you.

Sorry for late response.

 

Thanks,

Namita Mishra