Operational Resource Assignments move from 'Approved' to 'Pending' after weekly time card submission
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2 hours ago
Hi Community,
I need your support regarding an issue in SMP where Operational Resource Assignments are moving from "Approved" to "Pending" after the weekly timecard submission.
Thanks,
Reshma
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Service Portfolio Management
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2 hours ago
I've just reviewed baseline functionality, and creating a timecard against an operational resource assignment doesn't cause the resource status to change on creation, submission, or approval.
Have any custom BRs been introduced?
Have you used script tracer?
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an hour ago
Hi @Kieran Anson
I’ve reviewed the custom Business Rules and haven’t found anything relevant. I wasn’t able to use Script Tracer due to an access issue. Could you please advise what else I should check? Also, can you help me identify the functionality responsible for changing the resource status when a timecard is submitted?
