PA Dashboard visible to everyone, but users receive "Dashboard not shared" message

[Kerven]

Hi everyone,

I'm investigating an issue with a Performance Analytics Dashboard and would appreciate any insights.

Scenario

I have a PA Dashboard that is configured as:

• Visible to: Everyone
• No user restrictions
• No group restrictions
• No role restrictions

Despite this, a user receives a message indicating that the dashboard has not been shared with them and that they should request access from the dashboard owner.

Additional findings

• The dashboard contains 3 tabs.
• Initially, I could access all 3 tabs.
• Now I can only access 1 tab; the other 2 are no longer visible.
• I compared the configuration of:
  • Dashboard tabs
  • The related tab records
  • Associated portal pages
• I could not find any differences between the working tab and the non-working tabs.
• The dashboard record itself still appears to be configured correctly and visible to everyone.

Questions

1. Has anyone seen a PA Dashboard display a "not shared" message even when it is configured as visible to everyone?
2. Are there any hidden sharing tables or relationships that could override dashboard visibility?
3. Can dashboard tabs or related portal pages introduce access restrictions independently from the dashboard itself?
4. Is there a known relationship between PA dashboard tabs and sys_portal_page records that could explain this behavior?

Any suggestions on where to investigate next would be greatly appreciated.

Thank you!

[AndersBGS]

Hi @Kerven 

Can you share a snip of the error that the users receive?