Planning tab is blank for some users in the Modern project workspace

[phr]

Hi All,

We see that some of the users are getting blank page when they tried opening the "Planning" tab of the Modern project workspace . We did check the roles , but seems like they have all the necessary roles required.

How can we fix the issue?

[phr]

Hi Namita,

Sure, Thank you.

[deanmpage]

Hi @Namita Mishra 

The solution is to delete the "pm_project_workspace_columns" User Preferences records for affected user accounts.

Perhaps including a fix script to do this deletion as part of future Gantt UI or Project Workspace updates could prevent this issue? 

Regards, 

Dean.

[phr]

Hi @Namita Mishra ,

the solution is to delete the "pm_project_workspace_columns" User Preferences records for affected user accounts.

[deanmpage · Accepted solution]

Hi @phr  I've just had the same issue after updating the Project Workspace plugin (update to v5.2.3 which included an update to the sn_gantt plugin to v24.2.0), and I found a solution here:

Re: New Project Workspace blank page - Page 2 - ServiceNow Community

In short: delete the "pm_project_workspace_columns" User Preferences records for affected user accounts.

Regards,

Dean.

[phr]

Thanks @deanmpage ,

This worked !