Project Portfolio Management - Planning Console Issues

[F_bio Gon_alves]

Hi Community,

Problem:
Highly Impacting Performance Issues in Planning Console

Context:
We have successfully implemented Strategic Portfolio Management (SPM) (former IT Business Management) product in several Clients in different geographies.
Although each Client, depending on their area of activity, market and geography, has different needs, they all end up reporting the same problems within this product: poor performance at the Planning Console level.
As the instantiated Projects start to grow - as soon as they reach a few dozens Project Tasks lines - performance issues start to arise.
Due to common requirements for our Clients, and in order avoid the risk of losing unsaved plan changes (manually), we decided to activate the automatic "Save" option.
Unfortunately, this automatic "Save" created several performance issues during Project plan updates, with several users reporting wait times for each update of several seconds (sometimes beyond 1 minute).

ServiceNow reported (allegedly) significant improvements to overcome these issues in the Rome version. However, our Customers continue to report the same poor performance levels in the Planning Console.

Solution/ Workaround:
Is anyone else encountering/encountered problems like this in the past?
What solutions/workarounds have you identified to overcome these issues?
Suggestions are welcome, as we have already made a significant effort to try to overcome these issues, however, without success.


Thank you for your time!

Best regards,

Fábio Gonçalves

[User141348]

I have seen these issues and when reported to Service Now, they stated they could not find any issues.  It is especially prevelant on larger project plans.  Have not found a resolution. 

[sandirileyokc]

Hello,

Yes, we have a ton of performance issue with projects in both the legacy planning console as well as the new planning console. PMs have very long wait times as well as times where an error message is thrown and nothing is saved. This is causing a lot of issues for us at the moment. We have a high priority ticket open that has been worked, however, no solution has been identified at this time. Once we are able to resolve this, or at least achieve the best performance we can expect, I will provide an update here to share. As a note, we are on Vancouver with the latest Project Workspace version as well, and still have these issues.

[dileepsingiredd]

@F_bio Gon_alves Have you tried the new Project Workspace? If not, please try that, there are a lot of performance improvements when compared to the classic planning console. 

@sandirileyokc can you please share the ticket number? Would like to understand the issue you are facing. 

[sandirileyokc]

Hello, we have primarily resolved the performance issues.