Hello!I am looking for guidance on using Project templates to create an Agile Project to manage our SN Platform upgrades and Patch installs. We just created 2 Project Templates to manage the 2 types of SN upgrades I mentioned above. The Project Templ...
Hi, On the projects, we have created a view with only few fields required along with two custom numeric fields to capture the project actual cost (to be manually entered by the PM) The view shows the amounts in system currency correctly but for few u...
Hello All, I have a requirement to produce a report that allows the users to see all project records associated to goal. They do not have the goals framework plugin enabled, but only using the base project to multiple goals relationship. Any idea...
I am trying to have a holistic view of my portfolio which comprises of demands, projects for delivery/implementation and engagement projects from Audit > Engagements from IRM module. I have populated the Portfolio field in the Engagement Project form...
How to carry forward an enhancement to next sprint? I see a story gets created automatically when an enhancement is taken to the agile boardIn my scenario, I have an enhancement which might take 2-3 sprints for completion. When I am creating an enhan...
We use Request Items for intake of enhancements. I setup a triage board to be able to pull this in as part of the backlog. Management wants us to close the requests once they are put connected to a story. The problem is once your close the Request I...
Hi The Star and End time in service availabity table seem to be based on default time zone, i.e. When user profile time zone is set to Hong Kong, the start and end time would still show 12:00 instead of 00:00. Is there a way that the time zone of sta...
Hi, My company has Servicenow-SPM , UTAH realease (and also ITSM). We have started using SPM 4 months ago.We would like certain project stakeholders to be able to view project status reports without being able to edit / modify projects. Our integrat...
Currently, in PPM the resource calendar, you can only view the calendar of a single resource. Is there a way to configure this feature to enable viewing the calendar of multiple resources?
I have a top project and subprojects below it. The problem is that I do not have the possibility to create a project budget in the subprojects (related links) and I also have the project budget tab available in the related lists. As soon as I decoupl...
Hello,Has anyone tried implementing question-driven scoring, as described in "How do I evaluate demands using ServiceNow"? It's stated that it's "easy to implement with some configuration" but it's not obvious to me where (in which table) the questio...
How can one limit the sources from which fund requests are made in Investment Funding? For example, how can you ensure that a project within the IT Portfolio is not able to request funds from the HR portfolio? Additionally, is it possible to implemen...
Is there any way to get the inbound / outbound dependenices of a project (taken from the dependendencies column within the program workbench) in to a dashboard. For context I am attempting to make a dashboard for all external dependencies within a p...
We are using the Rate Model and the documentation says that I can update existing rate lines, via the export/import functionality built in the Rate Model. Documentation also says can create new rate lines that append to the model via the import func...
Hi All, Example: Once the issue has been raised via any of the Omni channels , virtual agent should check what is the routecause for the issuue and should provide auto resolution for the same.How to achieve this?
