Project Tasks not appearing in the Project Planning Console

JR Guieb · ‎03-13-2018

We upgraded from Istanbul to Kingston Patch 2 and now there are some projects that do not show the project tasks in the Planning Console. I could not troubleshoot this issue and I was hoping someone would know why this is happening.

The Project has tasks but when we go into the Planning Console for the project there is nothing shown.

Project with the tasks

Planning Console with no Tasks

stuarnold · ‎10-18-2018

We finally resolved this issue. We discovered that one of the user's who was assigned a task in the project had a space at the end of their name. Once that was corrected everything worked as expected. That also explained why the issue was only happening in some projects and not all. That same user was only assigned tasks in a few of the projects.

Hope that helps.

Stuart

View solution in original post

JR Guieb · ‎10-22-2018

We found that to be the fix for our issue as well.

I am now trying to find if there is a script that will remove leading or trailing spaces in first or last names.

Moop · Wednesday

I found out that the issue was due to an import process that incorrectly set the top_task field even while having the correct parent. This resulted in the project_task showing in the project's related list and not within the planning console; within the planning console, it would show up when looking at the project marked as it's top_task via planning console. Updating top_task via XML and re-importing affected records worked.