Project Workspace - Tasks from applied template are not displayed on Planning only in related list

Alpa82
Tera Expert

Hello,

For a new project (using Next Experience PW, Xanadu), I have created manually project tasks in the 'Planning' .

From the Planning, I have then clicked on the the Action 'Apply Template' and selected one of the OOTB templates.

New tasks were created but visible only in the Details - Related List Project Task but the same tasks were not visible on the Planning view. Expectation was to retain both, manually created tasks as well those from the  template.

I tried to delete then all tasks and  applied again the template. Again the task were created and visible only in the related list.
Now when I access some existing projects, I can see the task in both places, related list and in the Planning, but for some other projects only in the related list. I tried to apply the template also to a projects that had no task yet and the result is now the same - tasks are only in related list. I am not aware of changing some settings or clicking on something that could cause this. Anyone had similar experience?

Alpa82_0-1739941100252.png

(Xanadu release)

Thank you

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Alpa82 ,

I have not seen this behaviour. As per the explanation, this behaviour is not consistent through all the projects in your instance as well.... Some of the project tasks are shown "as expected" both from related list as well as planning console.

 

I would suggest you to raise a support ticket so they can find the root cause.

 

Thank You!

Namita Mishra

View solution in original post

1 REPLY 1

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Alpa82 ,

I have not seen this behaviour. As per the explanation, this behaviour is not consistent through all the projects in your instance as well.... Some of the project tasks are shown "as expected" both from related list as well as planning console.

 

I would suggest you to raise a support ticket so they can find the root cause.

 

Thank You!

Namita Mishra