Hi All, Forgive me if there is an obvious step to this solution that I'm missing but I've been unable to track this one down. I'm implementing a solution for Project Management using resource allocation to track project task allocation and time car...
We are doing some testing with users and it has been requested that we make it so that these users incidents go to special group we want to setup. I tried to use an assignment rule but it is getting overwritten by the systems rules on routing ticke...
I'm new to the Project Management application. I have set up a series of tasks but the read-only planned duration field is not operating as I expected.From the documentation: Planned duration and planned effort: the sum of all planned duration and pl...
Is there a way to copy (or make a template of) an ENTIRE project. By entire, I mean tasks, User Resources related list, resource assignments, allocations ... everything.When I try "Save All as Template" and then apply that to a new Project, it doesn'...
I feel certain this has been addressed elsewhere, but I'm looking to color-code lists of incidents based on certain criteria, namely:Priority Duration (length of time since created)Time since last updateAny help on assigning these actions would be gr...
Hi, I have a before-insert business rule defined on table sc_request; I'm not sure if it's global or not. Currently, my Javascript is entered directly into the BR but I'd like to define it as a function in a class and reference it from the BR: I re...
For Example : We have the Default Order value is 100. Then i would like to use the Order value much greater like order value is 1000. What is the difference between the using 100 and 1000 order? Thanks in advance,Dinesh Chinnadurai
Resource Plan is approved for a project, why aren't time cards automatically created for those users? Also, when a timecard is filled, the actual hours against the related project/task are reflected on the project page. However, when the said time ca...
I am trying to create a business rule to validate the work_start and work_end dates on a Change Request. I can do this with this BR:Table: Change RequestOrder: 40When: BeforeInsert - trueUpdate - trueCondition - current.work_start.changes() || curren...
I'm trying to set up a group with access to put an update on our ESS portal and thought Content Admin would allow for this to happen. Apparently that isn't the case and we are missing one vital piece to the puzzle. Content Admin doesn't show the ...
I want to place ServiceNow Gateway in order to communicate to other ITSM Tools solutions under a private network, I want to know it is possible to doing this way, because the other ITSM Tools has no direct access to the public network. Or it can be ...
In User Administration i had seen like this "Manage users and map your organizational structure". I'm able to create users, but how to map a structure like the picture attached here? I am new to service now platform
Hi All, I've stumbled upon an issue i'm having and after a few days of stumbling around I figured I would ask the question here. I have two custom tables, u_employee which is an extension off the Task Table and then a table called u_employeechange ...
Just in the process of figuring out how I want our team members to request time off, get that approved according to the company policies and ideally also have that straight available in / for resource management.I am wondering if anybody has done any...
Hello Community Actual Travel Duration is a field in Work Order Tasks and is automatically calcualted based on Actual Travel Start and Actual Work Start. Both Travel Start and Work Start date fields are being populated correctly. And the Actual Wor...
