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Forum Posts

How to track time for a story?

Have been asked to see how can track the amount of time it takes to get a story completed in ServiceNow. In Jira there is a workflow associated with story to see how much time is takes for gather requirement, development, QA, completion so I need to ...

How to track actual effort on a Project via timecards?(Geneva)

I am new to this so i could be missing something very obvious.I have a project setup with task and resource assignments and would like to track the actual effort logged by the resource.   The resource has submitted a timecard against a task on the pr...

amaaraba by Kilo Contributor
  • 3819 Views
  • 2 replies
  • 3 helpfuls

Resolved! Visual task board permissions

I believe the following KB may explain my issue or at least explain why we are having an issue with this in Geneva.   ServiceNow KB: PRB645197: Visual Task Board users do not see the list of boards to which they have access when using the… We have a ...

g_form.setValue onSubmit client Script

HiI am trying to set values of the field on submit with the response which i get from my SOAP call and i am able to see that in alert. but i am not able to set that to my string fields can you please let me know what am i doing wrong in below stateme...

n_kishore by Giga Contributor
  • 5563 Views
  • 7 replies
  • 1 helpfuls

Resolved! Record Number on Header

Hi,I want to show the record number on Header next to " Trouble Ticket" . Please refer the below image. There is a Number to this record and i want to populate that next to Trouble ticket. Please let me know where i can change this.Thanks,Raghu.

find_real_file.png

Resolved! Approval and record update Workflow

Can someone help me an idea on how to trigger a record update in workflow?I have a catalog with asset record fields, when this catalog item filled in and submitted approval workflow should trigger and after approved it should capture the changes from...

malu by Tera Contributor
  • 8165 Views
  • 21 replies
  • 7 helpfuls

HRC - Description

We are using the HR platform and when using the Employee Offboarding it auto populates that description.   Does anyone know how to modify the way it is populating?   I am wanting to make a few changes

cristie by Kilo Contributor
  • 4613 Views
  • 4 replies
  • 0 helpfuls

Resolved! Glide ajax or Display BR?

Which is the best way to go about in accessing server side information from a form level. (I am trying to find the better way among these two to access the parent record values on the child record on a form level).

prasanna11 by Giga Guru
  • 2800 Views
  • 4 replies
  • 3 helpfuls

Task assignments without a license

The licensing structure on our ServiceNow account has is as follows:* We are charged for all users who have any role besides the "user" role.* If a user has any role aside from the "user" role such as "itil" or anything else then that user is counted...

Katie A by Mega Guru
  • 3158 Views
  • 1 replies
  • 3 helpfuls