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How do you adjust or open up the planned start and end dates of a project or a task if either a date is entered in error? For example, if the planned start/end date is mistakenly set for today 6/16/2017; after the date passes I cannot adjust, these d...
I am interested in ideas as to which module(s) to use for capacity planning/forecasting of infrastructure resources, like physical hosting, storage, server, backup, network capacity requirements for projects and BAU?
Hi,I'm new to ServiceNow and my question relates to Demand Management and its integration with the other modules.Can the Demand Management module generate Enhancement Requests under SDLC for approved requests?We have a lot of small/minor requests tha...
On Project Task the field "Project" is a not a usual reference field, but a Composite Field. On Composite Field, Dot-Walking does not seem to be available in the list filter optionsAs an Analyst, I can't report on Project Tasks by fields that are def...
Hi, I'm trying to get the value of a reference field from the following query but also using getValue() and getDisplayValue() i receive an undefined or null value; how can I get it out?Here the script:"var req_all_sum = new GlideAggregate('requested_...
We loaded the Financial Mgt plugin with sample data in a dev instance. The problem is that our fiscal year begins July 1 but the current fiscal calendar starts January 1. How do we clear out the fiscal calendar and start fresh?
Has anyone ever worked on any consolidation of ServiceNow instances where two companies are merging (or acquiring one another) and their processes and ServiceNow instances are very different? Any thoughts if this is even technically feasible?Thanks...
Somehow it appears we deleted our PMO, Project, Program, and Portfolio dashboards. They are not available in the homepage selector any longer and clicking on the modules for each results in a blank white screen. Any ideas on how to recover these or r...
Hi,Currently the sys_user table is read only for users with an ITIL licence.I want to create a new field and give write permissions to users with an ITIL licence or better yet only to a specific group.Does anyone know how I can achieve this?Thanks,Ri...
We would like to add Project & Demand Timeline Report/Pages on PMO Dashboard, is that possible? I can't seem to create a timeline report but is able to create individual timeline pages for the respective project and demand table. Our requirements a...
Upgraded our production instance to Helsinki and then received this message in my inbox.Wanted to now if anyone could help. Is this something out of box from service now with the Helsinki upgrade?I know I havent purchased any additinal fulfiller lice...
Hello,What are other organizations doing in Demand and Project? If you have a demand or project that you no longer require (maybe it was submitted in error or the idea abandoned) are you deleting it or doing something else?What is SN's recommended ...
We are new to PPM and have the use case of needing to make assigning users to projects for Project Managers easier. If I am a PM with multiple projects, what is the best way to handle the following:1. Adding multiple users to Project Tasks through a ...
Our Team was working to understand how Expense Line (fm_expense_line) works. In our current environment, the Expense Line is used exclusively with PPM - Project Managers input expense lines, which get tallied up in the Project Cost field.However, our...
I am looking to create a repository of lessons learned in Service Now that is a collection of all lessons learned across all projects, but can be sorted on various categories. Ideally a lesson learned can be created from Issues and Risks, among other...
