Can someone explain how the Risk field in Project record works? I found a couple mentions of it in the documentation but nothing helpful. There's a Risk list associated with the project record and a Risk field as well. Are the two related? If I add a...
Hi,Is there a way to limit/prevent creating visual task boards? I.e., let's say somebody wants PM's to be able to make a Visual Task Boards and add members, but not allow individual users to make or create them.The documentation would suggest that th...
We're trying to figure out permissions on VTBs and wondering if you need an ITIL license for task boards. It seems like if the boards are tied to an incident, then you would need one, but freeform boards may not require an ITIL license?
When I create a new child ticket, I would like some field values from the parent ticket to automatically be populated into the child ticket. How do I achieve this?
Hi all,A quick check with the community before I load a ticket with Hi.I have created a list view which says "show all IT tickets for FAD users" to be accessible by a specific business unit in our organisation which are using SNC for ticket trackin...
Hi SNC,I wonder is there a limit on the volume of updates the Activities journal shows?Could that be the reason why I am missing some of the earlier updates to my records (incident as an example)?
I found there is a field named 'pm_portfolion' on Project table in client's instance (glide-fuji-12-23-2014__patch10-10-21-2015), but this field doesn't exist in my developer instance (glide-fuji-12-23-2014__patch11-11-18-2015).Any idea how would thi...
I have a field which has a UI policy so it is only visible if a specific group has the Incident.I need to make this mandatory only for this group and not for everyone. Is this possible? and if so any ideas how?If i select it as mandatory it will beco...
Hi: I'm trying to create a report of users with 'itil' role who do not have any 'task' assigned to them. Can this be done in reports?Thanks! Rita
ex:table name: salesDataDAY SALESMon 12Tue 66wed 33Thu 45Fri 68I would like to get the above results in JSON format while querying through URL but i dont know how to use groupby function in url to q...
Hi,Is it possible to create a copy of a Form in a new table? I have spent some time create a form with a new table with Client scripts and business rules. I now want to create a new table and have an exact copy of this form with all of its rules. Is ...
I need to create a report which shows (weekly) tickets transferred from our UK Service Desk Group to our US Service Desk Group.Not show how but it looks possible. Any ideas?Thanks,
We have our SN instance setup with SSO using ADFS to authenticate with our active directory.Users can click a special hyperlink ( ourcompany.service-now.com/login_with_sso.do?glide_sso_id=12355 ) and are logged in successfully.However, when our SN ...
I am planning to run a report from a incident from through UI Action button.But I would like to know how I can pass current incident sys_id as filter for that report.?So that - what I am trying to achieve is. I want to run a report on incident table ...
How do you add an Assignment Group as one of our selections for Incident Tickets?
