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"Back to Home" in SPW (Strategic Planning Workspace - fka APW)

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Jonah Piascik
Tera Expert

‎05-10-2023 09:15 AM

Feels like something that should be rather trivial, but I can't figure out how to return to the main home page in SPW after entering a plan (via Portfolio Lense or Free-Form Roadmap).  The only way I've found is 2 clicks (Navigation Menu -> Workspace -> Strategic Planning Workspace.  Seems like there should be a way to close the Plan currently being viewed to return to the main workspace page, or some other way to go to the 'real' home page.

 

Am I missing something, or is there just not a way to do this?

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Namita Mishra
ServiceNow Employee
ServiceNow Employee
In response to Jonah Piascik

‎05-11-2023 06:12 PM

Hi @Jonah Piascik ,

The portfolio planning is available with SPM Standard license and Strategic Planning for SPM Pro license.

 

I can certainly confirm that 'Home' option is available with Strategic Planning 2.1.0, the version that you have installed.

 

To supplement the response with actual view of the system, I have installed 'Strategic Planning' 2.1.0 app.

 

Screenshot 2023-05-12 at 9.08.31 AM.png

 

Below is the screenshot from 'Strategic Planning' showing the Home as a breadcrumb to directly take to the home page.

 

Screenshot 2023-05-12 at 9.09.47 AM.png

 

You may want to raise a support case.

 

If you find this as a correct answer, please mark it as a Correct Answer.

 

 

Thank You!

Namita Mishra

 

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Namita Mishra
ServiceNow Employee
ServiceNow Employee
In response to Jonah Piascik

‎05-12-2023 04:27 AM

Sure... Support will be able to resolve the issue.

 

Great Weekend!

Namita Mishra

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Jonah Piascik
Tera Expert
In response to Namita Mishra

‎05-24-2023 08:13 AM

Hi @Namita Mishra - so this ended up being different issues in different instances.  In our DEV instance, we had an issue where Strategic Planning and Portfolio Planning installs/updates somehow created a custom version of the sys_ux_page_registry record:

 

https://<instancename>.service-now.com/nav_to.do?uri=sys_ux_page_registry.do?sys_id=51dcf024c7002010...

 

Reverting back to most recent OOB version fixed this. 

 

When reviewing in our TST instance, I noticed we did not have a custom version, so I ended up trying and uninstall/reinstall (w/o removing data tables), which fixed this issue, but ended up removing some configuration we did to the application (adding lists, adding portfolio hierarchy for Epics).  So, in PRD I just ended up applying the sys_ux_page_registry record and hedge my bets on any other issues remaining.

 

@Nick Z - hope this helps you resolve your issue as well.

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Nick Z
Tera Contributor
In response to Jonah Piascik

‎05-19-2023 01:32 PM

Hi Jonah, - Thanks for surfacing this situation.  I am also on v2.1.0 and appear to be experiencing the same.  I'd be curious to know what the resolution is.

NickZ_0-1684528322867.png

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Namita Mishra
ServiceNow Employee
ServiceNow Employee
In response to Jonah Piascik

‎05-20-2023 05:29 PM - edited ‎05-20-2023 05:30 PM

Hi @Jonah Piascik ,

Just curious to know the response, in case you have opened the case.

 

Thank You!

Namita Mishra

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