What is the difference between a Vendor vs. Company?
What use cases would you use a Vendor vs. when you would utilize a Company?
Forum Posts
Resolved! where can I find the API for GlideProjectTemplate class?
where can I find the API for GlideProjectTemplate class?
How can one apply a change to WBS to their Project Tasks?
I am in the project category and created a project template from a base project I created. In the template I was able to add a default name to the WBS. Now each of my projects has the same default name in their WBS and even if I open the WBS fiel...
Project "Risk" field
Can someone explain how the Risk field in Project record works? I found a couple mentions of it in the documentation but nothing helpful. There's a Risk list associated with the project record and a Risk field as well. Are the two related? If I add a...
Resolved! Visual Task Board Permissions?
Hi,Is there a way to limit/prevent creating visual task boards? I.e., let's say somebody wants PM's to be able to make a Visual Task Boards and add members, but not allow individual users to make or create them.The documentation would suggest that th...
Resolved! Do you need an ITIL license to move cards around a visual task board?
We're trying to figure out permissions on VTBs and wondering if you need an ITIL license for task boards. It seems like if the boards are tied to an incident, then you would need one, but freeform boards may not require an ITIL license?
Resolved! How do I map field values from a parent ticket to a new child ticket?
When I create a new child ticket, I would like some field values from the parent ticket to automatically be populated into the child ticket. How do I achieve this?
dynamic filter option not showing
Hi all,A quick check with the community before I load a ticket with Hi.I have created a list view which says "show all IT tickets for FAD users" to be accessible by a specific business unit in our organisation which are using SNC for ticket trackin...
Is there a limit on the number of entries shown in Activities journal?
Hi SNC,I wonder is there a limit on the volume of updates the Activities journal shows?Could that be the reason why I am missing some of the earlier updates to my records (incident as an example)?
pm_portfolio field on pm_project table
I found there is a field named 'pm_portfolion' on Project table in client's instance (glide-fuji-12-23-2014__patch10-10-21-2015), but this field doesn't exist in my developer instance (glide-fuji-12-23-2014__patch11-11-18-2015).Any idea how would thi...
Resolved! Make a field mandatory only for a specific Group
I have a field which has a UI policy so it is only visible if a specific group has the Incident.I need to make this mandatory only for this group and not for everyone. Is this possible? and if so any ideas how?If i select it as mandatory it will beco...
List of itil users who don't have tickets assigned to them
Hi: I'm trying to create a report of users with 'itil' role who do not have any 'task' assigned to them. Can this be done in reports?Thanks! Rita
how to retrieve groupby results from a table using URL query?
ex:table name: salesDataDAY SALESMon 12Tue 66wed 33Thu 45Fri 68I would like to get the above results in JSON format while querying through URL but i dont know how to use groupby function in url to q...
Resolved! Replicate/Copy a form to a new table with all existing rules
Hi,Is it possible to create a copy of a Form in a new table? I have spent some time create a form with a new table with Client scripts and business rules. I now want to create a new table and have an exact copy of this form with all of its rules. Is ...
Resolved! Report to show list of tickets transferred from one Service Desk to Another
I need to create a report which shows (weekly) tickets transferred from our UK Service Desk Group to our US Service Desk Group.Not show how but it looks possible. Any ideas?Thanks,
