"Help the Help Desk" tool

[nimerkawwa]

Does anyone have details or preferably a video of how the "Help The Help Desk" tool work in Servicenow? The stuff on Docs are not too clear.

[Priyanka Gupta]

Hi!

What are you looking to do with HTHD?

Priyanka

[Nikhil Dixit]

Hi,

Help the Help Desk is a tool that allows users to populate the CMDB automatically with information about their Windows computer. 

Help the Help Desk is a small web application that downloads and runs locally, using a "WMI login script" to gather information such as serial number, computer name, disk configuration, network configuration, installed software, memory, and much more. Users have the option of using two types of SOAP authentication for running the Help the Help Desk script.

Please go through following link for clear details of this functionality.

https://www.youtube.com/watch?v=QkL1ODDM7FE&index=2&list=PLMZ6WfL_LhbFsvbNfO3wA3SkSAr2cCiDm

[nimerkawwa]

Thanks!!

[Jessica54]

Test