resource and capacity management for resource going on Maternity leave

[Bhavya19]

In Resource and capacity management, How to set the capacity of the resource to ZERO if the resource is going on Maternity leave?

[Sanjay191]

Hi @Bhavya19 

Agent assignment depends on the technician's availability. In ServiceNow, the technician's Work Schedule/Calendar can be configured to define their working hours, availability, and planned time off.

For example, if a technician is going on maternity leave for a specific period, that time can be marked as Time Off/Unavailable in their schedule. During that period, the technician will not be considered for work assignment or scheduling.

can you please refer the below article for the more reference 

https://www.servicenow.com/community/fsm-articles/building-agent-work-schedules-and-providing-data-v...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You

[Bhavya19]

Hi Sanjay,

I am not able to find the TIME OFF option in the Calendar. Attached the screenshot for your reference.

And unfortunately, we are not using resource plans in our organization.

So, could you help me with the alternatives?

Thanks!

[Sanjay191]

Hi @Bhavya19 

Please refer the below screenshots.

In the Schedule Entries, there is a Type field. You can select Time Off from there.

 If you found my response helpful and it answered your question, please consider marking it as the accepted solution and giving it a thumbs up. It helps others in the community find the solution more easily.

Thank you!

[Sanjay191]

Hi @Bhavya19 

I hope you are doing great!
Just for your information, the above configurations are related to FSM Capacity Management.

and for the SPM resource and capacity management  then you can refer this below article i hope this will work for you 

https://www.servicenow.com/community/spm-articles/resource-assignment-and-capacity-planning-guide/ta...

Thank you!