Hi All,
As part of the Agile team, I'm working on creating an Agile Metrics Dashboard in ServiceNow to help track team progress, delivery, and overall sprint performance. I'm new to ServiceNow reporting and metrics, so I would appreciate your guidance.
Could anyone please help me understand how to create the below metrics in ServiceNow? Specifically, I'd like to know whether these should be built using basic Reports, Performance Analytics (Indicators/Widgets), or any other recommended approach. My goal is to have these metrics available within ServiceNow for team reference.
Planning & Predictability Metrics
- Velocity
- Sprint Burndown Chart
- Release Burndown Chart
- Commitment Reliability
Workflow & Flow Metrics
- Cycle Time
- Lead Time
- Throughput
- Cumulative Flow Diagram (CFD)
Quality & Delivery Metrics
If anyone has documentation, examples, or can provide guidance on the best approach for implementing these metrics, it would be greatly appreciated.
