Hi @melissacooney,
1) Which rate is being pulled?
The system follows a specific hierarchy to determine the rate. It sounds like your two projects have different configurations (e.g., one has a Rate Model and the other doesn't).The rate model is selected in the Financials tab on the Project Record as shown below:
The precedence is usually:
Rate Override: If you manually check "Cost Override" on the Resource Assignment form, that rate wins.
Rate Model: If a Rate Model is associated with the Project/Demand, it pulls the rate from the matching Rate Line (this is likely what you’re seeing as the "Blended Rate").
Labor Rate Card / Group Rate: If no Rate Model exists, the system looks at the Resource Group rate or the individual's Labor Rate Card.
Default Rate: If none of the above are found, it falls back to the system property (typically $50/hr).
Why the difference? Check if Project A has a Rate Model selected in the Project form. If Project B has that field empty, it will fall back to the Group Rate.
2) Where to see Planned Cost per Resource Assignment?
In the new model, ServiceNow intentionality aggregates costs into "Labor Cost Plans" (grouped by Role, Employee Type, etc.) to keep the Financials tab clean.
To see the individual breakdown:
Resource Assignments Related List: Open the Resource Assignments related list on your Project or Project Task form. Configure > Form layout > resource_plan.planned_cost and resource_plan.planned_hours to view the breakdown
If you have created a resource assignment for a group, navigate to the Resource Assignment record for the individual member. From there, open the Resource Allocation related list and then open the allocation record. Edit the form layout to add the Confirmed/Allocated Cost field, which displays the planned cost for the individual resource.
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