Resource Capacity
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07-02-2026 11:17 PM
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07-04-2026 08:27 AM
Hi @kamleshdhak,
In the Portfolio Planning Workspace (specifically the Capacity Planning view in Strategic Planning/SPW), the resource capacity is displayed in FTE or % Utilization by design.
As of current versions (including Vancouver, Washington DC, and the upcoming Zurich release), there is no out-of-the-box toggle to switch the high-level Capacity Planning view from FTE to Hours.
If you found this response useful, please mark it as Helpful and accept it as the Solution to help others with similar questions.
Best regards,
Mariam Ahmed.
Mariam Ahmed
ServiceNow Developer | Here to Learn, Here to Share
ServiceNow Developer | Here to Learn, Here to Share