Resource Management Over Allocation

[EWood]

Hello,

We found that our system recently stopped over allocating past 0 hours.  In the past, a resource manager was able to over allocate a resource in the negative, i.e. -16 hrs, -60 hours.  In the last few weeks, we found the system cuts off at 0.  We want to be able to show how over allocated an employee is, therefore seeing the numbers in the negative (no matter what that number is) is preferred.  Is there a business rule/policy that controls this "feature"? 

Thank you.

[Namita Mishra]

Hello @EWood ,

No new feature is given to stop the over allocation.

Please contact ServiceNow support.

Thank You!
Namita Mishra

[EWood]

Thank you

[Prithvi Jaganna]

Hi @EWood 

Please check if the property com.snc.resource_management.allocate_more_than_24hours_per_day is set to Yes to over allocate more than 24 hours a day per resource.

[EWood]

Thank you, Prithvi.