Roles in demand management

[moulik1]

Hi All,

In a Helsinki Service now instance, I see it_demand_manager role and demand_manager roles but the description in demand_manager role is given as to use it_deman_manager instead of demand_manager. please let me know the significance of the same when both the roles are available out of the box.

Thanks

Moulik

[Andrii]

Perhaps "it_demand_management" role is not OOTB role and was created manually on your instance.

Was there any developer before you found out about these roles? This may explain the situation.

[todd_verrastro]

Hi Moulin,

Both demand_ user and demand _manager are legacy roles replaced by it_demand_user and it_demand_manager. You should only use the demand roles starting with "it_".

There is more info at docs.servicenow.com

Thanks,
Todd

[ITSMgal]

The reason this was changed was to enable the capabilities of teamspaces. IT_x_x is for the primary "space" of the PPM application where other teamspaces would have (for example) teamspace1_demand_manager

[moulik1]

Hi Emily,

Can you please explain a bit further regarding the capabilities of the teamspaces and the use of it_demand_manager instead of demand manager

Thanks

Sreedhar