I’m curious how other organizations are handling Enhancement-type work in ServiceNow. We currently use Demand Management and convert items to Enhancements based on internal criteria. Management is wanting to include Enhancements in Capacity Planning ...
Respected Team I have a new requirement that I would like to assess for technical feasibility. The objective is to leverage Copilot through natural language prompts to automatically create a Demand Request in ServiceNow SPM. Once the demand is creat...
Hi team , We are planning to implement SLA for Demand Management.As we understand , the SPM doesn't provide SLA engine OOTB , understanding Demand being derived from Task we can still configure SLA , but is it the right or best practice to design SL...
Dear Community I am going to start working on SPM implementation project as Business Analyst. I am looking for ServiceNow SPM BRD template & requirement gathering template. Can someone help me where can i find the BRD template & Requirement gathering...
Hi Everyone, I had a question regarding Resource Management behavior in ServiceNow SPM. When I confirm a Resource Plan, it creates a soft allocation as expected, but it is also generating calendar events/schedule entries for the resource. My understa...
So I have enabled this configuration and set the setting to 1 min. In Browser A, I logged i as Agent and set myself available in SOW. In Browser B, I logged in as end-user and connected to live agent. Then i went offline in Browser B. In Browser A, I...
Hi All,in the classic view, it is possible to export the risk tab rows into an excel file.I can't find the same functionality in the project Workspace. Does anybody know how to do that?Thanks!
I am looking for guidance on how to manage invoice creation and dispatch for projects managed in ServiceNow Strategic Portfolio Management (SPM), specifically covering the following scenarios:Requirement Overview:We have projects that run under:Time ...
Hi Community, I just want to know, what is working behind the idea to demand conversion. How the fields get copied from Idea to Demand. Please advice @Namita Mishra @Ankur Bawiskar Thanks,Reena
how to roll up budget to program and portfolio
I am designing an application in ServiceNow PDI. And for that, I want to user Agile Development to track application status. Can I download it in my PDI? Does it require any subscription or license?
Good afternoon, Is there anyone who can share with me the actual calculations used for the above-referenced widget? Our PMO is requesting this information or at least the logic on how this number is arrived at. Very rarely do the number match up and ...
In my fresh PDI with version Zurich, I have installed and configured Test Management 2.0 and created tests, test sets, one test plan, one test cycle and two execution suites. Both execution suites are linked to the same two tests. For the tests in ex...
Howdy!I find the planning calendars section of EAP to be extremely confusing. I can't wrap my head around how the hierarchy works. From what I can tell I have to"- Create a planning interval calendar- Create a sprint calendar- Load sprints into the...
Hi All, Is there a way to add nested portfolios within ServiceNow? We have tried positioning programs as sub-portfolios but the requirement is specific to having a parent-child relationship on portfolios. While technically it can be done by adding a ...
