Sending of email notification

[Sprankle]

I have a requirement to send email notification ,if the submitted by and requested for user are same person send only one notification ,if the submitted by and requested for  is different person same induival notification to each of them 

[Ankur Bawiskar]

@Sprankle 

what's happening currently?

It's OOTB platform behavior and instance should send only 1 email to that user.

What it shows in email logs?

May be the same email is getting triggered due to some other action and possibly user is getting this email again.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@Sprankle 

Change your email notification configuration 'weight' from '0' [default] to a higher number [for example, 10].

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829694

https://www.servicenow.com/community/itsm-forum/avoiding-duplicate-notifications-when-quot-assigned-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Sprankle 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Sprankle 

Go to Notification -> Advanced -> When to send section to change the weight settings.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Sprankle 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan