When you open a service in Service Builder - the Name is updated to include the word [Draft] - indicating the service and associated offerings are being updated.
This automatically disappears when you publish or cancel your changes.
However, until those changes are published or cancelled, the service name appears with the word [Draft] in it - when you are looking for services to associated to an incident, change or problem for example.
The "way" to avoid this is to only show published services BUT in this particular scenario, we are talking about a service that has already been published and is just being updated (and perhaps even the person who opened it in Service Builder doesn't realise, or has forgotten, that the service hasn't been republished or that the changes need to be cancelled to take the service out of [Draft]).
Has anyone found a method to manage this (apart from only showing "published" services)? I would have expected this to work similarly to Knowledge Articles where everyone sees the old version until the new version is published.
