SPM Demand (dmn_demand) — Add work notes to closed demand by non-admin users (OOTB solution?)

崚太郎八
Tera Contributor

3 hours ago

Hello,


We are using ServiceNow Zurich with SPM Demand Management (dmn_demand table).


After a demand is closed (Closed Complete), we would like specific users (PMO admin group) to be able to add work notes only for correction history purposes. All other fields should remain read-only.


Current situation:


• The PMO admin group has it_demand_discuss_admin role assigned


• When impersonating a user in this group, the work notes input field does not appear on closed demands


• Admin users can see and enter work notes regardless of demand status


Questions:


1. Is there an OOTB role that allows adding work notes to a closed dmn_demand record without admin privileges?


2. If not, what is the recommended minimal customization approach to achieve this — ideally without ACL changes that could affect upgrade stability?


Any guidance would be appreciated. Thank you.

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Namita Mishra
ServiceNow Employee

8m ago

Hi @崚太郎八 ,

Thanks for checking with the community.

It is a best practice followed by organizations to make the fields as read-only after the demand is closed. I believe that in your case as well, the pps_admin might have done this configuration. I would suggest you to check internally and work with them to leave the work notes editable after closing the demand for whichever group you would like to do so.

Out of the box, you can post the work notes even after the demand is closed. For your reference, I have added the screenshot to showcase the out of the box behaviour.

 

Screenshot 2026-04-20 at 10.43.32 AM.png

 

Hope this helps and if it does please mark the response as correct to help me and other community members.

 

Have a Great Week Ahead!

 

Thank You!

Namita Mishra

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