SPM Reporting with Tableau or Other Reporting Tools

donnal
Kilo Contributor

Hello!

We find the built-in reports and reporting capabilities within SPM to be quite limited. As a result, we spend a significant amount of time exporting data and manipulating it in Excel.

We've heard that many companies use Tableau as their reporting solution. If your organization uses Tableau, we would appreciate it if you could share the pros and cons, as well as any insights you wish you had known before making the switch.

Additionally, we're curious to learn about other reporting solutions being used. Thank you in advance for sharing your knowledge and experiences!

1 REPLY 1

Priyanka_786
Tera Guru
Tera Guru

@donnal : I am not sure about Tableau. Apart from traditional reporting, there is one feature "Performance Analytics" provided by ServiceNow which provides capability for advanced reporting. Please take a look on the below thread which give you more detailed information from scratch.

https://www.servicenow.com/community/platform-analytics-articles/platform-performance-analytics-know...

 The other one is "Platform Analytics"which getting enhanced in every ServiceNow release. Please check on below thread for more details.

https://www.servicenow.com/community/platform-analytics-articles/getting-started-with-platform-analy...

 

Hope it helps.

Please mark my response as helpful/correct if it helps.

Regards,

Priyanka Salunke