SPM RESOURCE MANAGEMENT - DASHBOARDS

[Daryl Edwards]

Hello,

We are in the process of undertaking a Proof of Concept to see whether the Resource Management functionality in SPM is effective and fit for purpose.  We are keen to understand whether there are any good examples of resource dashboards, MI etc.........does anyone have any??

PS - Does anyone have a RM User Guide......?

Thanks

Daryl

[Angela Olson]

Hello,  

We love the current Resource Management structure in SPM and have been live on it for over a year.  ServiceNow is releasing new resource functionality though in the May Store Release that doesn't work for us but may work for you.  It sounds like more changes are coming in the future too that I am excited about.  

We do have a user guide, attached, that may be helpful.  I also attached a Dashboard we use to show user's their resource numbers which we like to demonstrate in a Cup image, also attached.  The only other dashboard we have for resource management is an audit one to make sure they are keeping resource plans updated.  Otherwise, the Resource Managers have really liked the default reporting available and that meets their needs.  

Please let me know if there is any other information I can try to provide.  Good Luck!

[Daryl Edwards]

Hi Angela,

Many thanks indeed for your message and the attachments which are super useful.  These will certainly save us some time as we develop this capability for our organisation.  The next challenge will be creating dashboards!!  I look forward to seeing the new functionality in the store and I am extremely grateful for your support.  

Regards

Daryl