Stakeholders as approvers on a Demand

[mvoleti]

The stakeholders chosen as approvers on a demand, where will they find the request for their approval of the demand?

[sumeet_n]

Hi Mahima,

Please elaborate.

If an approval is triggered, it will be seen by clicking "My approvals" module under "Self-Service" of that user.

[David Shipley]

Actually it should, but it doesn't . . . at least through the Kingston release.  Surprising that ServiceNow released Demand not working as designed.  More surprising that it still hasn't been fixed after a few version releases.  I haven't checked London yet.  Or, our instance is broken . . . guess that's another possibility . . . however, I have seen this topic on several threads.

[toneyvecchio1]

Maybe I am misreading the question but I read it as if a stakeholder is marked as an Approver.. what does that even do? Is that utilized in any mechanic of the Demand process or is it just an "FYI" to PMO and PMs who are not as familiar with the project - that's how we plan on using it but interested if I am missing something as well.

[mvoleti]

On the demand page, when you add a new stakeholder (you can also do this for existing stakeholders from the stakeholder list on the navigation pane) , there are fields: 'Assessment recipient' and 'Approver'. When you agree to them, the assessment shows up on "My Assessments" list of the stakeholder but the approval request doesn't show up on "My Approvals".

Is there a prerequisite for the approval request to show up in "My Approvals"

I hope I have explained it better this time.