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The list numbers don't work as a link to record

PavelP
Mega Sage

Hello,

we encountered a strange bug. For users with role sn_ppm_read, enabling them read role for demand, and opening them, for some reason the Demand list is displayed to them without option to use Demand Numbers as a link.
To other users, managers and admins, this works as expected.

Can anyone suggest what could be causing this, as its inconsistent and confusing the users.

 

 

 

Thanks in advance 

Best regards
Pavel

 

2 REPLIES 2

Tanushree Maiti
Tera Sage

Hi @PavelP ,

 

Go to  Navigator -> type sys_ui_list_control.list

filter as

Table  demand

Omit Links True

Omit link conditions  is not empty

Run it

Screenshot 2026-02-21 221043.jpg

 

 

 

Now if it returns any result , check under field Omit link conditions  -> if it contains any role restriction.

 

Next you know what you need to do.

 

If no result return, Confirm here

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hi,

thanks for suggestion.

There were no results. As mentioned, this happens only to the one group of users with mentioned role.

Please let me know if theres something else I can check.

Best regards

Pavel