Timesheet Approval Error

[PennyDMc]

Hello All 

Our resource managers are experiencing the following error when approving a timesheet with an associated project - Either a resource or attribute is mandatory / You do not have permission to perform action (also see attached screen shot).  As you can see, the Timesheet was approved.

I verified an existing Resource Assignment exists at the Project Level, the resource is legitimate.  What is causing these errors/warnings?  TIA

[Vikram Reddy]

Hi @PennyDMc,

You're actually looking at two separate messages stacked on one click, not a single bug, and the screenshot backs that up: the time cards themselves all show green checkmarks and the banner says 5 approved, so the approval on the time_card record did go through. The warnings are coming from downstream validation.

• Permission warning: out of the box, project task time cards are approved by the Project Manager field on the task, not by a resource manager role. If Gregory isn't listed as PM on that specific project task (or the approving user lacks the timecard_approver role), you'll get the permission message even though someone with rights already pushed the approval through.
• "Resource or attribute is mandatory": this one traces back to Resource Assignment/Resource Plan validation, specifically the "Validate Resource availability" business rule that calls into RMUsersCapacityAPISNC to pull capacity data from the Employee Profile (sn_employee_profile) table. If the resource on that assignment doesn't have an Employee Profile record, this check fails even though the Resource Assignment itself looks fine at the project level.
• Check whether the resource in question actually has an sn_employee_profile record, separate from the Resource Assignment you already confirmed.

Worth pulling the system log for the exact business rule name on your instance since attribute-based resource plans can throw a similar message for a different reason.

Thank you,
Vikram Karety
Octigo Solutions INC

[Tanushree Maiti]

Hi @PennyDMc 

• Ensure the Resource Assignment and Resource Plan fields are properly populated on the time card . Refer: https://www.servicenow.com/community/developer-forum/resource-assignments-and-the-time-sheet-portal/...
• Ensure Approver is having any of timecard_approver or timecard_admin role.
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