To integrate ServiceNow with SAP solution manager ChaRM for technical change management? Has any one done this integration?

[Jahangeer]

We want to integrate ServiceNow with SAP Solution Mananger ChaRM for technical change management.

ServieNow project tasks should initiate a SAP change in Solution Manager and to retrieve the status back into ServiceNow when there is an change in the status in Solution Manager.

Has anyone done this kind of integration?

we are planning to use Solution Mananger 7.2, ServiceNow Madrid version, and middle-ware Mulesoft.

Any leads would be of great help.

Regards,

Jahangeer

[Community Alums]

HI Jahanger,

We have published an application on the servicenow store: SAP KeyUser Pro

The Key Features are:

- Support requests, Service requests, customizing requests, project & change requests, SAP services & ideas management.
- Especially designed for companies running the SAP KeyUser support model
- Pre-configured SAP support governance including a role model and board structures (Change Advisory Board). Access and activities of individuals are based on their role.
- Pre-filled data for SAP roles, SAP applications and more
- Easy to use search function for finding KeyUsers with respect to their competencies
- Budgeting and approval process for projects & changes
- Different Change/Project overviews (cost, resource)
- Managing delegates and absences
- Managing external companies and their employees for development & customizing tasks. Approval processes for requesting external resources

You can Request a trial trought the ServiceNow Store.

if you still have questions you are welcome to ask me.

[Wence Lacaze]

You can check here more information about a Certify integration.

https://community.servicenow.com/community?id=community_article&sys_id=28f21c22db388450d58ea345ca961...