Forum Posts
pps_resource is this a free role ?
Hi team,I have a question about PPM module Xanadu/Yokohama versions.Xandu/Yokohoma "pps_resource" role is required for users marked as users to be managed in PPM.Is this a free role ? No license fee is required ?If it is not free, do we need to purch...
Resolved! Best practices for routing ITSM service requests to demands in SPM
Occasionally we get Service Requests that really should be entered as Demands as part of SPM. What are the best practices for getting service requests out of the operational queue and into the demand queue? ThanksFrancis
Resolved! Work Intake: RITM vs Idea
Our IT organization is introducing Demand management to our ServiceNow work intake process. Until recently, our IT Service teams have used the RITM and Incidents as our method of work intake. From a RITM we would create FETR if development/config...
OOB JOB "POPULATE TPM DISCOVERED TECHNOLOGIES AND LIFECYCLES" NOT WORKING AS EXPECTED
Hello Community, We installed the Enterprise Architecture application and we are working on populating the TRM product list in the Technology Portfolio section of the application. We ran the OOB job called "Populate TPM Discovered Technologies and L...
Auto fill a resource plan on time sheets for task work SCTASK/INC
Hello all, I have a request that is requiring auto filling/selecting the resource plan on users time sheets when task work time cards are added. For example, if you add a time card to a time sheet from the 'Other' category (Admin, Meeting Time Off, e...
Project Template Engine
Has anyone explored how pm_project_template_config rows are used by the Project Template engine? I’d like to validate how GlideProjectTemplate.apply() from the Script Include ProjectTemplateAjaxService respects—or doesn’t—Project Template Configurati...
Need to be able to use and schedule and track non-human resources e.g. equipment across projects
Dear All,We are using Yokohama SPM - Strategic Portfolio Management - and want to use Resource Plans/Resource schedulingOur users want to be able to add non-human resources e.g. equipment and be able to add them to project plans and do scheduling and...
Time Sheet Portal
I am trying to change the category associated with tickets. For example, when you select add a time sheet on a SCTASK in the portal, it creates an entry and automatically assigns it to the "Task work" category. We would like to change this to a custo...
Attribute Type Resource Plan is in Allocated state Even If Resource Assignment is in Unassigned
We are currently implementing the Resource Management Workspace for our organization. We noticed that whenever we are creating Resource Assignment system is creating resource plan in allocated state directly even if the Resource Assignment is not App...
Resolved! Issue with Email Notifications Triggering Incorrect Project Phase and Sanctioned Cost
Hi everyone,I'm facing an issue where, after all stakeholders have approved the project and it moves from G0 to G2, the phase field takes time to update. However, the email notification is triggered immediately, before the phase field reflects the co...
Legacy Project & Allocation Workspaces: How to know 'who' is using this today?
We're preparing our migration to the SPW & Capacity workspaces and our process owners are asking for data on 'who' is currently using the legacy workspaces. I have been unable to find any information or table data that would help indicate 'who' and ...
How can I report daily SLA time consumed by users, even if the SLA or stage started before today?
I'm trying to build a report in ServiceNow that shows how much business time (SLA time) each developer has consumed today, regardless of whether the:SLA started today, orThe story/stage (e.g., "In Progress") began today on an older task.The standard ...
what is the difference between window.open and g_navigation.open.
While developing a UI Action intended to redirect users to an external site, we initially implemented the redirection using the window.open() method. This approach had worked successfully in our previous developments. However, during today's implemen...
Resolved! How to add more fields into the new project popup
Hi everyone,how do i add more fields into the popup that appears after clicking on the new button in the project workspace.I cannot seem to find this new button on the Project Workspace UI Builder either.thanks.
