total planned cost on resource_plan and cost_plan is different and i want to make it similar

tejender
Tera Contributor

on resource plan if the bill rate :200 and the planned hours are 85 then it is showing planned billed amount as 17000(85*200). but on the related list cost_plan associated to this resource_plan, the total planned cost is 4250(allocated hours 85 * default system rate 50). but because they is already a bill rate being captured on resource_plan table i want the same to reflect on cost_plan table too. can someone pls guide me with this configuration.

1 ACCEPTED SOLUTION

Arnab19
ServiceNow Employee
ServiceNow Employee

Hi,

If you have used "rate override" and "resource rate" in resource plan, it should override the system default of 50$. If it is not, please raise a case with us and we will look into it.

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4 REPLIES 4

Arnab19
ServiceNow Employee
ServiceNow Employee

Hi,

If you have used "rate override" and "resource rate" in resource plan, it should override the system default of 50$. If it is not, please raise a case with us and we will look into it.

tejender
Tera Contributor

Hi Arnab,
So when i have a rate override chacked and bill rate is mentioned, the resource plan -total planned cost is 0 as well as the cost plan-total planned cost is 0 even though the resource rate is mentioned 
Do we have to raise a case for this as this is unexpected behaviour

tejender
Tera Contributor

Hi,
So when i have a rate override chacked and bill rate is mentioned, the resource plan -total planned cost is 0 as well as the cost plan-total planned cost is 0 even though the resource rate is mentioned 



Do we have to raise a case for this as this is unexpected behaviour

Arnab19
ServiceNow Employee
ServiceNow Employee

Yes please do