Unable to get Finacials section of Portfolio Planning Workspace to work

[petrb]

Hi experts,

I am not able to get the Finacials section for working lens of Portfolio Planning Workspace to work. I have followed all steps to configure the portfolio financials in Portfolio Planning as per the instruction https://www.servicenow.com/docs/bundle/yokohama-it-business-management/page/product/portfolio-planni... but is is still showing as empty. BTW. the Integration is setup and working. Also projects and demand under the portfolio is showing finances in Project Workspace view. What I found a bit weird is that the "Data generation for financials in SPW/PPW" scheduled job does not exist. Could it be that I only activated the standard SPM package including the Portfolio Planning Workspace? Is this a product limitation or am I missing some other settings or plugin?

Thank you all in advance.

Petr

[Namita Mishra · Accepted solution]

Hi @petrb ,

Sorry to see that system is behaving not as expected.

The job "Data generation for financials in SPW/PPW" is available both for portfolio planning as well as for strategic planning workspace so that shouldn't be an issue.

"I am not able to get the Financials section for working lens of Portfolio Planning Workspace to work." - Can you please clarify if 

1. you are not getting the Financial section itself (as shown in below screenshot)

 

2. Financials section is shown but some error is shown and not the actual information such as:

Please share the screenshot that would give an idea of the error that you are facing.

Thank you!

Namita Mishra

[Namita Mishra · Accepted solution]

Thank you so much, @petrb , for closing the loop on this! I really appreciate you sharing the solution — this will be incredibly helpful for me as well as others in the community if they encounter the same issue.

Thanks,

Namita Mishra

[petrb · Accepted solution]

Sure, no problem Namita, btw. sharing the exported sheduled job "Data generation for financials in SPW/PPW" in XML in case anyone needs it.. 😉

[Dheeraj Bharsiy · Accepted solution]

Hi @petrb ,

- I also made "true" Portfolio and Program data for the "Investment Entities" table and it started to work! 🙂

Regarding the above point, I think we don't need make the Portfolio and Program Investment Entities active in order to see the Financials section.  Could you please confirm if you are seeing the same behaviour in the other instances as well?

[petrb]

i @Namita Mishra would you have any clue? btw. I have gone through your articles and read ServiceNow product documentation and getting stucked here. Thank you a lot in advance.

[Namita Mishra · Accepted solution]

Hi @petrb ,

Sorry to see that system is behaving not as expected.

The job "Data generation for financials in SPW/PPW" is available both for portfolio planning as well as for strategic planning workspace so that shouldn't be an issue.

"I am not able to get the Financials section for working lens of Portfolio Planning Workspace to work." - Can you please clarify if 

1. you are not getting the Financial section itself (as shown in below screenshot)

 

2. Financials section is shown but some error is shown and not the actual information such as:

Please share the screenshot that would give an idea of the error that you are facing.

Thank you!

Namita Mishra

[petrb]

Hi @Namita Mishra I think an issue is with my PDI instance. I just managed to get it to work on 2 proper instances with SPW/PPW following this instruction: https://www.servicenow.com/docs/bundle/yokohama-it-business-management/page/product/portfolio-planni... (btw. first step was to configure PPW intergration. Having said that I will try to uninstall the PPW on my PDI and try to install again to see if this helps. Btw. The scheduled job "Data generation for financials in SPW/PPW" is not available on PDI so it might be somehaw corrupted.

Thank you very much Namita for your help!

Kind regards,

Petr

PS: If you have any thought how to fix my PDI, please let me know. Otherwise, thank you very much again! 🙂

[Namita Mishra]

Great to hear it's working on the other two instances, @petrb! I haven't done anything in this case, but I really appreciate your kind words.

As for the PDI, maybe try comparing it with one of the working instances — that might help pinpoint the issue. I am sure you might already have this in your plan 🙂 but if that doesn't work, log a case with the ServiceNow support to get the root cause analysis.

Thank You!

Namita Mishra