Unable to setup Enterprise Agile Planning

Adam Johnson2
Tera Contributor

‎11-10-2025 06:33 AM

I am testing out Enterprise Agile Planning in my PDI, but when I access Strategic Planning Workspace I only see "Select a menu item to start".

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I have confirmed that the Enterprise Agile Configurations are Active screenshot below.

 

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I have also confirmed that the admin user and another user have the sn_apw_advanced.eap_admin role.

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My understanding is that this should be all I need to setup EAP, but no matter what I do it's not working.

Any thoughts on why I would not be able to setup EAP?

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2 REPLIES 2

Scott Townsend1
ServiceNow Employee
ServiceNow Employee

‎11-17-2025 06:26 AM

@Adam Johnson2  several releases ago we had an issue where the L2 menu didn't always appear.  Have you checked to ensure you're on the latest version?  EAP is a part of the Strategic Planning plugin. 

 

Thanks!

Scott Townsend 

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Adam Johnson2
Tera Contributor

‎11-18-2025 11:36 AM

Scott, thank you for following up. I can confirm that Strategic Planning is on the most up to date version.
Installed Version = 4.8.1.

Let me know if you have any other thoughts as I basically cannot do anything with EAP right now.
I appreciate you insight.

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