User Experience Analytics
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‎05-26-2025 11:58 PM
Good morning,
we have a ServiceNow Portal that contains Knowledge Articles and files (the files are stored in ServiceNow).
Knowledge Article ISMS management
When user updates a knowledge article and saves it in SN, the SN database shall record:
- Last Update=current timestamp date
- Updated by=user name, surname
- Approved by=control owner associated to the page / knowledge article
Files ISMS management
When user uploads a file (e.g., QRG, Template) and saves it in SN, the SN database shall record:
- Last Update=current timestamp date
- Updated by=user name, surname
- Approved by=file’s owner
To obtain the data above, I wanted to take advantage of the User Experience Analytics.
However, after reading its documentation, I don't think the module offers the functionalities I am after.
Am I missing something?
Thank you
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‎05-27-2025 12:42 AM
The Knowledge article already contains that information. And the approval comes from the approval table.
Where are you storing the files? Since ServiceNow isn't a file storing application, it could be that this is the attachment table? You also have the data there (created by/created).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark