User Experience Analytics

RS7
Tera Contributor

Good morning,

we have a ServiceNow Portal that contains Knowledge Articles and files (the files are stored in ServiceNow).

 

Knowledge Article ISMS management

When user updates a knowledge article and saves it in SN, the SN database shall record:

  • Last Update=current timestamp date
  • Updated by=user name, surname
  • Approved by=control owner associated to the page / knowledge article

 

Files ISMS management

When user uploads a file (e.g., QRG, Template) and saves it in SN, the SN database shall record:

  • Last Update=current timestamp date
  • Updated by=user name, surname
  • Approved by=file’s owner

 

To obtain the data above, I wanted to take advantage of the User Experience Analytics.

However, after reading its documentation, I don't think the module offers the functionalities I am after. 

Am I missing something?

Thank you

 

 

 

1 REPLY 1

Mark Manders
Mega Patron

The Knowledge article already contains that information. And the approval comes from the approval table.

Where are you storing the files? Since ServiceNow isn't a file storing application, it could be that this is the attachment table? You also have the data there (created by/created).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark