Virtual Task Board not showing records when they are created outside the VTB.

[Romulus Rodrigu]

Hello everyone,

Hope I can get some help with this.

I have created a Virtual Task Board for the Story Table that will show all active records assigned to a specific group were the Enhancement field is empty. (see screenshot below)

Then to access this VTB I created a module with a link type URL (from Arguments:). (see screenshot below)

What is happening is that when I add a story to an Enhancement directly from the record it will not show on the VTB, it will only show if I add the story from the VTB.

I want to use this VTB as an Enhancement Story Queue, where techs can go and assign stories to themselves and move the stories from one column to another as they work on them.

[Peter de Bock1]

hi Romulo,

I faced something similar. It could be that some of your State lane values are not checked in your Visual Task board. 

This lane setting can be configured in the Configuration area in your Visual Task board.

Please mark it as helpful in case this helped you further.

regards, Peter

[Madhu80]

Romulo, as long as the new story that you created matches the filter condition for the VTB, it should show up on the board. For example, in the screenshot you have attached, it requires that the stories on the board match three conditions - Active is true (which is the case for all new stories, by default), assignment group is "ServiceNow Enhancements" and Enhancement is not empty (which would be true if the story was created from a related list of an enhancement or if the enhancement on the story was set explicitly). Sometimes, there could be a seconds delay for the VTB to sync up for the new records.