What does KTLO mean?

[Mariia2]

Hi,

I can'd find definition of KTLO type of work for Operational tasks in Resource Management, please advise.

Thanks

[Michael Fry1]

Keep the lights on is what KTLO stands for.

[Shekhar Deshing · Accepted solution]

KTLO

KTLO stands for “Keep the Lights On” these are activities that contribute to the daily uptime of the system or application.  Our Keep the light on a category also includes customer ad hoc requests for information, early investigative participation into new opportunities, request management and ……

             Administrative time

• When factoring KTLO time include time for meetings, training, department meetings, etc. Our suggested percentage of time is X%.

 KTLO (maintenance of existing system)

Thanks,

Shekhar Deshingkar,

[shealyjs]

Shekhar - We are looking for input for knowledge article around when to use KTLO and when to use Admin. We have some general guidance, but wanted to get more specific. Do you have any knowledge article or help docs that provides more detail of when KTLO should be used, or Admin if you use that? I realize this conversation goes way back, so you may not even see this response.