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Resolved! Visible only work in progress Tasks in Time sheet portal

Hello , I have a requirement to show only the project tasks which are in state "work in progress" in Time sheet portal . Present i am see all the projects tasks with different states ( work in progress , On hold , Pending , open ) Time sheet portal -...

NiKhil70 by Kilo Guru
  • 2046 Views
  • 9 replies
  • 1 helpfuls

Can we define SLA for demand module

Hi All Demand submitted are in backlog demand for a long time without addressed in my organization  , as a process improvement is there a ServiceNow standard SLA for response , resolution of demands please suggest (understand the time will be esteeme...

Ravi kiran1 by Tera Contributor
  • 945 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to create epic backlog?

Hello Team, My original requirement was to check the significance of Product field while creation of epic or theme record. As per following url I understood the significance of product field- https://docs.servicenow.com/bundle/rome-it-business-manage...

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Demand Mgmt bubble chart

A few of my clients have mentioned that the Demand Mgmt bubble chart on the Demand Workbench is oriented wrong. ServiceNow's Demand Mgmt bubble chart has "Good" to the upper left. Gartner's Magic Quadrant (most commonly used bubble chart) places "Goo...

mikereaves by Tera Expert
  • 1551 Views
  • 5 replies
  • 3 helpfuls

Planning Console in Subproject context

In our system, we are using Project / Subproject structures. Subprojects can have different project managers. Unfortunately, the planning console (and all pages in the project workbench always open on root project context. I have not found a way to c...

Resolved! CIO Roadmap

In Orlando version, May I know if ITBM standard version include CIO roadmap? Or does CIO roadmap be part of APM feature?  Which plugin to install to have this CIO roadmap feature?  Please advise.  Figure-1

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VLee1 by Giga Expert
  • 1753 Views
  • 2 replies
  • 1 helpfuls

Resolved! Calendar Month Time Sheet Report

How do you create a time sheet report based on calendar (key word) month? The timesheet table just does weeks. We need to know calendar month timesheets for billing purposes.

Resolved! Stories/Epics/Themes

Hello, I was wondering how people have been making full use of Stories, Epics and Themes in the Agile application. How for example do people define whether a piece of work is a story or an epic or a theme? David

Put Project On Hold

Seems like a simple question but cant find answers for it.How can we put a project on hold using SN PPS? Project state does not have on-hold status. Appreciate everyone's help.

wais by Kilo Expert
  • 1951 Views
  • 3 replies
  • 1 helpfuls

Resolved! Operational Plans and allocations/capacity planning

Hello -  Does anyone have good resources (videos, blogs, etc) for using operational plans in ITBM. This link is very generic: https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/resource-management/task/create-operational-p...

Difficulties generating fiscal calendars

Hi all, Hope you could help me with something as I feel as going in circles I am trying to get a better understanding how the fiscal calendar and fiscal periods work. Currently having a go in my own free instance.   Scenario1: if I try to generate a...

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PaulaaO by Mega Sage
  • 2191 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to relate Project Phase with Project Task

How to  link the Project Phases with the task and make dependent so that new phase will get start when the previous state task got closed completely.  Any suggetion will be help full , I am new to Service now and currently in learning phase. 

Nihar1 by Giga Contributor
  • 4199 Views
  • 19 replies
  • 8 helpfuls