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Resolved! Why cant the planned end date be changed for my project?

I am trying to change a few planned end dates for different projects but the system is not allowing me. I thought it may be related to 1 project but it is the same for all projects.I can go in and change the planned end date but once i refresh the sc...

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Pending vs. Open Project State

Out of the box options for Project state are:   Pending, Open, Work in Progress (and three options for closed).  I've ben searching the internet and cannot find the ServiceNow definitions for Pending, Open, and Work in Progress.  Can anyone provide t...

LM by Kilo Contributor
  • 4619 Views
  • 2 replies
  • 8 helpfuls

Org Hierarchy: Business Units/Departments/Locations

Pros and cons of setting up Org Hierarchy for multi-level org to enable internal management reporting? Which model did you select?  Nested Business Units via parent-child relationships (how to enable reporting to pull a report on e.g. "show all proje...

zoya fenn by Giga Contributor
  • 5196 Views
  • 4 replies
  • 1 helpfuls

Resolved! View RIDAC empty

I have entered Risks, Issues, Actions into a Demand but when I hit the view RIDAC link there are no records shown. I converted to Project to see if that would cause population but it still doesn't work.  Can someone please explain what causes the RID...

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litchick10 by Tera Guru
  • 2009 Views
  • 3 replies
  • 7 helpfuls

Filter out inactive projects or tasks on the time card form

Hi Community,       I need to be able to filter only on active projects or tasks on the time card.  Currently, all projects or tasks, whether they are active or not are showing in the list drop-down.   Is there a way to limit to only active records? ...

Cost Centers & Budgets

Hi all, Can anyone help me understand how Cost Centres and Budgets work in ITBM please? - Is there any automation involved between the two records? - Is there any automation when a project is related to a Cost Centre? - How do Budgets relating to Cos...

EmmaB2 by Kilo Contributor
  • 1310 Views
  • 2 replies
  • 2 helpfuls

Resolved! Need help on Defect tracking

Hi,   I am trying to search of Defect Management workflow document/prsentation. can anyone please help me if anyone has anything. I tried searching in nowcreate but i unable to find anything such

Processed Timecards not appearing in Project Actual Costs

I have a project created with a Resource plan containing a Resource Role of "Project Manager" for which I have established an hourly rate. The resource has completed several timecards that are showing as "Processed." However the actual costs associat...

Resolved! How to know weather the role is paid or free role?

How to check weather the if we use some role service now charges us or it will be for free? EX: it_demand_user it_demand_manager resource_user resource_manger business_stakeholder it_project_manger   Will service now charge by allocating these roles ...

sampaath by Kilo Contributor
  • 2993 Views
  • 3 replies
  • 8 helpfuls

Resolved! How to create an audit list with field changes and work notes

To be able to audit key field changes in our projects, we created this process. When users make a change to a key field, they also create a work note explaining why and then save the changes. Saving both the field change and the work note gives them ...

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Michael131 by Giga Expert
  • 3502 Views
  • 6 replies
  • 2 helpfuls

Manual Task Constraint

Currently in the system we have our default project calculation preferences set to Manual. Prior to the Paris upgrade, we were able to update task planned dates with no issues. Post Paris Upgrade, we noticed an error occurring when making updates ...

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