What exactly is the stakeholder and how should it be used in demand?

[Maddie Wolf]

What exactly is the stakeholder and how should it be used in demand? I can't seem to find any helpful documentation in docs.service now to better understand stakeholder and how it relates to demand.

[Sulabh Garg]

Hello Maddie,

Please see the below documentation from ServiceNow on Business stakeholders. As name indicates this role can be assigned to the actual business stakeholders who can read records of the tables that are used to retrieve data for reports and dashboards and can approve demands and timecards.

Business stakeholder role for PPM

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[ryan_pope]

I'm assuming you're talking about the persona "Stakeholder" as in the related list that's on the Demand form. These associations are primarily inherited when you associated a Portfolio to a Demand (via the Portfolio field). I would think of it in the context of a "governance board" for that particular portfolio. As an example, you might have a ServiceNow ITSM Portfolio to group all programs, demands, projects, etc. under, with the expectation that the stakeholders of your ITSM service offering have a say in how demands get prioritized for execution. By associating the Portfolio to the demand, the demand will inherit the stakeholders that would typically be responsible to reviewing and prioritizing demands (though you can also add ad-hoc stakeholders). Once on a stakeholder register for a demand, these users should have read access to the demand, and once the demand makes it to a Screening state, if the Demand is set to "Send Assessment" (field on the Assessment Details tab), any stakeholder with the "Receive Assessment" field set to yes on their stakeholder record for that demand will get a survey/assessment to assess their perspective of value and risk a demand presents. Once the demand moves beyond Screening, SN will aggregate their assessment results (along with a few other calculations, based on the demand record fields) to give the demand a score. That score, and individual category scores (Risk, Value, Impact, etc.) populate a bubble chart to help provide a visual aid to determine which demand should be prioritized for execution next.

Hopefully this helps answer your question!

[Namita Mishra]

Just to add to the @ryan.pope 's response - These stakeholders & also the associated portfolio from the demand record are copied to the project record when a project is created from the demand. This will provide the stakeholder's information in project as well.

Assumption: In the created project, the portfolio remains the same as that was mentioned in the demand record.

Thanks,

Namita Mishra