What is a project class and a customer project?

PaulaaO
Mega Sage

‎02-22-2024 09:21 AM

Hi Community,

 

We're exploring the functionalities brought by the New Project Workspace and this week we updated the plugin to 5.0.0 version in a non prod environment and I noticed that when I go to create a New Project from the New PW I get a new field called Project class with 2 options: Project and Customer Project.

 

Could anybody please clarify what is the difference and in what circumstances we should use Customer Project? 

 

I could only find this documentation, is this the right one or am I missing something? Customer Project Management domain separation (servicenow.com)

 

 

PaulaaO_0-1708622324612.png

 

Thank you.

 

Paula

 

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Nertil
Tera Expert

‎01-26-2025 04:24 AM

 The Customer Projects are added if you use CSM (Customer Service Management) and active the Plugin for Customer Projects (Customer Project Management plugin (com.snc.csm_ppm).)

Have a look here:
https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-s...

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