Where are my bubbles?

[martyvotel]

I created a Demand Management test environment with what I took to be all the requisite pieces including demands with risks, ROI's, and t-shirt sizes. I have 5 demands, 2 of which are Qualified; but there are no bubbles on my workbench bubble chart with either IE or Firefox browsers. What am I missing? Thx.

[alexandrabellog · Accepted solution]

Hi Martin,

have you filled in the three main qualifying values for the bubble chart as mentioned in:

Setting Up Demand Management - ServiceNow Wiki

(risk, value, and size)

and have you also (always mentioned in the above wiki link) created the bubble chart already?

You could also refer to:

Administering Bubble Charts - ServiceNow Wiki

Note that in the above wiki article it mentions the following:

"Note that the bubble chart only plots records for which there are assessment results. The assessment results are actually associated with the assessable records for each of the listed source records."

Have you actually had an assessment result created for those records?

You can also check the following wiki link to ensure that you have everything installed as expected:

Installed with Demand Management - ServiceNow Wiki

For more information you can refer to the following articles:

Using Demand Management - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Demand_Workbench#Bubble_Chart_Actions

If none of the above work, can you describe in more detail what you have done?

Furthermore, could you check the following:

a. is glide.ui.escape_all_script set to true? (If it is not set, by default it is false).

b. when loading the page, do you get any javascript errors in IE? or a message of the sort: Done, but with errors on page

I have also found a fairly new problem where it seems that the data may not be shown in the bubble chart. So it might be a problem. For now there doesn't seem to be a workaround.

Kind regards,

Alexandra

[martyvotel]

Thank you Alexandra. I have everything but assessment details. I will add them to see results.

Marty

[anguspalmer]

I had the same issue with no bubbles appearing and I noted that the Stage column displayed 'demand' when I expected it to show 'Demand Qualified'.

I found the cause to be using List v3 for the list under the bubble chart. Once I deactivated that via the List Control I was able to see the bubble and the stage column rendered correctly.

Posting here if anyone has similar issues not resolved by following the other suggestions.