Worknotes are updated daily with several records by SysAdmin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 01:56 AM
I see the notes section of the Project gets added with several entries daily by user System Administrator.
This has been observed on single project on dev and prod.
Please provide suggestions on how can this be solved.
- Labels:
-
Project Portfolio Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 02:00 AM
What is it adding? Did you check logs? Did you check flows/business rules?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 02:08 AM
It is adding custom field value.Yes I have checked flows and business rule and looked for system admin sys id in them but did not find anything.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 02:18 AM
Since it's a custom field value, it's hard to assist in troubleshooting, but somewhere you have logic that puts that value into the work notes. Most likely it is a flow or a business rule. Search for the field or for the work_notes. The sys_id of the system user won't tell you much, because any flow running as admin or any business rule triggered from the system will show admin as creator of the work note.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-25-2024 02:24 AM
Thank you @Mark Manders for suggestion.
I tried searching with work_note but could not find anything, will check again.
One more strange thing is that its happening only for 2 projects one on dev and one prod.
Can you please suggesting anything about that.