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Resolved! Customizing lanes for a guided visual task board

Hi,   I am trying to configure the agile visual task board for my team for our sprint planning. The VTB is based on the user story table and by default shows lanes for each state in the user story records.   I am running into 2 problems: 1. Unhiding ...

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sidsonrexa by Kilo Contributor
  • 3367 Views
  • 4 replies
  • 6 helpfuls

Resource capacity vs Resource Availability

Hi,   what is the difference between Resource capacity vs Resource Availability? Please give an example what would affect either Resource capacity and Resource Availability. For example I know a resource adding holiday via their calender will reduce ...

DS8 by Giga Contributor
  • 2459 Views
  • 3 replies
  • 0 helpfuls

Time-card monthly reporting

Hi everybody,We have recently implemented the module Demand & Project Portfolio Management on Service Now and we're really excited about it. Anyway, we'd like to share with you on some specific issues concerning the Time-Card Module.THE ISSUEThe Time...

pbatt by Giga Contributor
  • 5580 Views
  • 14 replies
  • 8 helpfuls

How to debug the script includes?

How to debug the script includes, what are the ways are available. I tried to debug by setting break points in respective lines in script includes but not worked. Please give me a solution. I like to know.

Rajan3 by Mega Expert
  • 13357 Views
  • 4 replies
  • 12 helpfuls

Resolved! Need to add a field in the Timesheet portal which links to a table

Hi Community, Wondering if you could help me with something or steer me in the right direction: I need to be able to add a new field in the timesheet portal to allow the user to select a value which links to an existent table. I've created a new cate...

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PaulaaO by Mega Sage
  • 2642 Views
  • 2 replies
  • 2 helpfuls

Remove "Project Time Category" from Time Sheet Portal

We are in the process of upgrading from Jakarta to London, and the new Time Sheet Portal has a newly exposed field called "Project Time Category" (or it was previously removed from the Jakarta Worker Portal manually). I have a requirement to remove t...

Resolved! Demand Manager Dashboard

Hi, I was going through the documentation of Demand Management, just wondering can we get this dashboard in the instance ?   We recently upgraded to Orlando version and customer already has PPM - Standard plugin installed   Demand Management Dashboar...

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Resolved! Reporting on incidents created outside of business hours?

Hi all,  Our service desk recently expanded its hours from standard business hours (9-5) to being a 24/7 operation. We're looking to report on any incidents created outside of M-F 9-5 business hours to show adoption/growth of the 24/7 service over th...

mollyclark7 by ServiceNow Employee
  • 3951 Views
  • 6 replies
  • 9 helpfuls

Resolved! How can I create a report that shows the low usage end of my data

For example, we track the number of phone calls we receive from each of our clients.Its quite easy to create a bar graph or something similar that shows the top 10 or 20 clients that call the most.But I am trying to get some good quick data on who us...

jhuston by Mega Contributor
  • 2658 Views
  • 13 replies
  • 4 helpfuls