14th SNUG Meeting Recap and Survey , THANKS to all the participants :)

[isabel]

Dear SNUG members

I would like to share a heartfelt recap of our recent ServiceNow User Group (SNUG) meeting, held on October 26, 2023, at CERN in Geneva. We had a wonderful 14th SNUG event, with 69 participants from 29 different firms. It was a day filled with insightful presentations and valuable networking opportunities.

14th SNUG meeting Suisse Romande (ServiceNow users) (26 October 2023) · Indico (cern.ch)

Here are the key takeaways and details from the survey results, as outlined in the agenda:

• Most participants found the SNUG event significantly useful.
• Most of the participants prefer holding biannual in-person meetings with various relevant topics.
• In-person events could last a full day, while virtual events would be shorter.
• Several subjects were proposed for future discussions, including CSDM, CMDB, work experience governance, and more 
• Networking is a crucial part of our events.
• ServiceNow partners can present client implementation use cases, and internal use
• Participants appreciated the opportunity to connect and discuss their experiences.

Special Thanks:

• A big thank you to our speakers, including Francois Cisier for Sulzer, Iban Euia Moraza, David Moliner Reyero, and Eric Lienard for CERN, as well as Markus Dillmann and Dipesh Patalia from ServiceNow. Your valuable insights and demonstrations were greatly appreciated (see all the presentations in the agenda 14th SNUG meeting Suisse Romande (ServiceNow users) (26 October 2023) · Indico (cern.ch))
• I'd like to extend my personal gratitude to Alexandra Stiegler, Event Manager for Snow, and Fabian Brakelman (Snow event budget responsible) and Thomas Spillard, Snow expert, for their sponsorship of this event. It's exciting to announce that they've committed to sponsoring two in-person events in 2024!
• I also want to express my heartfelt thanks to Nicole Cremel, my colleague from CERN Service Management, for her exceptional logistic support. Nicole ensured, the registration, a perfect catering and organized the fantastic CERN Data Center visit that many of you enjoyed. Our moments together in the make-off were truly memorable.

Thank you to all the participants for their involvement and commitment to making this event a success!!

Stay tuned for updates on future SNUG meetings, and I look forward to seeing you again soon.

Warm regards,

Isabel, SNUG leader